I should have just left but I was desperate because I had an event to attend the next morning. I went in for a pedicure & a refill, I arrived at 3pm, and didn’t leave until 8:15pm. But I tried to stick it out & be a loyal customer, but my last visit was the last straw. Not acknowledging customers when they walk in, blatantly ignoring people who ask questions & making people soak their feet for over an hour while they tend to other customers who arrived later (without an appointment). I would sit back & witness them mistreating other customers as well. By my 3rd visit, I noticed they had shifted back to their old ways. Both the nail & customer service was great that day as well as my next visit. Diamond immediately recognized me from 2 years before & seemed very excited about my return & even asked where I had been. The new salon I was going to relocated, so I figured I would give this place another shot. I stopped coming for about 2 years because I just couldn’t tolerate the disrespect any longer. I had been getting my nails done here for over 8 years & while they do decent work the staff is extremely rude. Diamond needs to just go ahead & retire because clearly she hates her job.
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